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Privacy policy

What personal data Hidrosoph processes when you visit web.hidrosoph.com or contact us, for what purpose and how you can exercise your rights.

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This policy explains what personal data we process when you visit web.hidrosoph.com or contact us through it, and how you can exercise your rights. The Irristrat™ platform has its own privacy policy, available on the platform.

Who is the data controller

Hidrosoph, Lda.
PACT, Rua Luís Adelino Fonseca, lote 1A - sala C1.05
7005-345 Évora, Portugal

For any data protection matter: dataprotection@hidrosoph.com or +351 266 741 253.

What data we process and why

This website has no forms, user accounts or newsletter. We only process personal data in these situations:

  • When you write to us or call us. We process your name, e-mail address or phone number and whatever you tell us, in order to reply and, if you ask, to prepare a proposal. Legal basis: steps taken at your request prior to entering into a contract and our legitimate interest in replying to those who contact us (Article 6(1)(b) and (f) GDPR).
  • When you visit the website. To deliver the pages, the servers process your IP address and technical data about the request (browser, page requested, date and time). These are needed to show the website and keep it secure. Legal basis: legitimate interest (point (f)).
  • Usage statistics, only if you accept. With your consent, we use Google Analytics to find out which pages are visited and how people get to them, so that we can improve the website. Without your consent, Google Analytics is not loaded. Legal basis: consent (point (a)), which you can withdraw at any time. The details are on the Cookies page.

Who we share data with

We do not sell personal data. We use service providers who process it on our behalf and according to our instructions:

  • Amazon Web Services, which hosts and delivers the website;
  • Google Ireland Limited, for Google Analytics statistics, only if you accept them;
  • our e-mail provider, for the messages you send us.

If you follow a link to another website (for example, Google Maps or Facebook), that website’s privacy policy applies.

Transfers outside the European Union

When a provider processes data outside the European Economic Area, it does so with the safeguards provided for in the GDPR, such as the EU-US Data Privacy Framework or the European Commission’s standard contractual clauses. This is the case with Google Analytics, which may transfer data to the United States.

How long we keep data

  • Contact messages: for as long as needed to handle your request and, after that, only as long as required by law or for the defence of legal claims.
  • Technical data from visits: only for as long as needed for security purposes.
  • Statistics: 2 months in Google Analytics.

Your rights

You may ask us at any time for access to your data, rectification, erasure, restriction of processing or portability, and you may object to processing based on our legitimate interest. Where processing is based on your consent, you can withdraw it without affecting what was done before.

To exercise these rights, write to dataprotection@hidrosoph.com or send a registered letter with acknowledgement of receipt to the address above.

If you believe your rights have not been respected, you can lodge a complaint with the Portuguese data protection authority, the Comissão Nacional de Protecção de Dados (www.cnpd.pt), or with the supervisory authority of the EU country where you live.

Changes to this policy

If we change this policy, we will publish the new version here, with the date of the last update at the top.